[This webinar is a recording of our live webinar held 19th Feb 2020]
In today’s incredibly fast-moving, competitive digital economy, brands are struggling to find obvious points of differentiation. That's because there's one critical differentiator that Kiwi businesses have yet to fully embrace... customer experience (CX).
In this webinar you'll learn:
Price and product aren't enough to keep your customers from moving to a competitor. To truly differentiate, you need great customer experience from the very first touchpoint your customers have with your brand. Every point of friction that impacts that experience whittles away at your brand value. That makes it the job of the marketing department to drive CX through the organisation.
What people have told us about this webinar: